Returns & Replacements
All returns being shipped back to Mully's Outdoors are subject to a 15% restocking fee and are required to have an approved Return Authorization Number (RAN) before the return is sent back. You can request an RAN by contacting our customer service team and they can process the RAN by chat, email, or phone. No merchandise will be accepted for return without a RAN clearly marked on the exterior of the shipping carton. This RAN must be obtained from our customer service department within 20 days and returned within 45 days.
Merchandise that is returned for refund or exchange must be in new and in unused condition. All packaging must be returned with the merchandise for a full refund of the purchase price or exchange. We may decline your return if any items are missing (such as instruction manuals or accessories) or may charge a fee to replace those items.
Non-returnable Items
If you have any questions about whether your item will incur a restocking fee or is returnable, please contact customer service.
All items that you believe are defective are subject to our inspection before a refund or exchange is approved. Defective items must be accompanied by the original sales receipt or order confirmation email and all materials inside the package, including but not limited to instruction manuals, accessories, and parts. Defective DVDs will be exchanged only for the same item within 30 days. Defective electronic items should be sent directly to the manufacturer for repair or replacement.
Refund Methods
Promotional Items, Bundles, and Free Shipping
When a promotional item is returned, the value of the promotional item will be deducted from the refund amount. For example, if you buy a Bow that includes a free FoodSaver, the total value of the foodsaver will be deducted from the refund if the FoodSaver is not returned with the bow.
When a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund. For example, if you receive $200 in savings when you purchase a Crossbow and accessory pack (Ready-to-Hunt Package) together and you return only a portion of all of the items, the $200 bundle savings will be subtracted from your refund.
When an item is returned for any reason other than being defective or damaged and free shipping or a discount was applied to the order, the actual shipping cost and/or the amount of the discount will be deducted from the refund amount.
Bulk Orders
Bulk orders or orders placed for large quantities of the same item will be reviewed on a case by case basis. We reserve the right to review and reject bulk orders at our discretion. Bulk orders that are cancelled are eligible for a full refund. Shipping charges are calculated separately for bulk orders.